Privacy policy 

This app collects personal data from its users. This privacy policy applies only to this application. SoftBiomed pays attention to the protection of privacy. Therefore, SoftBiomed is committed to respecting the confidentiality of the personal information collected and not to market it.
By adhering to this Agreement and by accessing and using this Application, including the purchase of services through it, you acknowledge that:

  • You have the legal capacity and right to adhere to this Agreement, and to access and use this Application in accordance with this Agreement, you are at least 18 years of age or, failing this someone fulfilling these conditions acts for you as a director or legal representative;
  • You will protect your personal information and will not divulge any username, password or other information that is provided to you to any other person, and that you will notify us, as soon as possible, if you notice or suspect, for any reason that that is, the security of your account has been compromised.

Personal data collected for the following purposes and using the following services:

  • Access to the accounts of the services of others;
  • Access to the Facebook account;
  • Permissions.

​​Developer and owner 
The product developer is Jerome Robbins, IT Director and ADel is owned by:
Soft Biomed Ltd.
108-1300 Technoparc Square
Trois-Rivières, Quebec
Canada, G9A 0A9

Types of data collected 
Among the types of personal data that this application collects, by itself or through third parties, there are: cookies and usage data. Other personal data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the data collection.

The personal data may be freely provided by the user or collected automatically when using is application. Any use of cookies - or of other tracking tools - by this application or by the owners of third party services used by this application, unless stated otherwise, serves to identify users and remember their preferences, for the sole purpose of providing the service required by the user. Failure to provide certain personal data may make it impossible for this application to provide its services. The user assumes responsibility for the personal data of third parties published or shared through this application and declares to have the right to communicate or broadcast them, thus relieving the developer of all responsibility.

​Mode and place of processing the data 
Methods of processing 

The developer processes the data of users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the developer, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technic service providers, health and social service providers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors by the owner.

The data is processed and kept at the developer's operating offices and in any other places where the parties involved with the processing and preservation of data are located. For further information, please contact the developer.
Retention time

The data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the user can always request that the developer suspend or remove the data.

​The use of the collected data 
The data concerning the user is collected to allow the application to provide its services, as well as for the following purposes:

  • Access to third party services' accounts;
  • Creation of the user in app profile, content commenting;
  • Interaction with external social networks and platforms.

The camera (use of android.permission.CAMERA) is used if the user wants:

  • Use videotelephony;
  • Upload photo/video to supply content to the app;
  • Update the profile picture;
  • Scan QR Codes (no picture is taken in this case, and no data is sent over the network).

The location of the user is necessary to locate and identify services near the user's home.
This application may ask some Facebook permissions allowing it to perform actions with the user's Facebook account and to retrieve information, including personal data, from it. For more  information  about  the  following  permissions,  refer  to  the  Facebook  permissions documentation 
and  to the Facebook privacy policy.

The rights of users 
Users have the right, at any time, to know whether their personal data has been stored and can consult the developer to learn about their contents and origin, to verify their accuracy or to  ask  for  them  to  be  supplemented,  cancelled,  updated  or  corrected,  or  for  their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests must be sent in writing to the developer at the coordinates listed below.
Jérôme Robbins
108-1300 Place du Technoparc
Trois-Rivières (Québec)
Canada, G9A 0A9

Copyright © SoftBiomed. Tous droits réservés


When using our services, related Equipment, our facilities, our networks or any product, content, application or service used in conjunction with the Services or the Equipment, you must comply with all applicable laws and our policies, rules and limitations, including this Agreement. This is an integral part of the SoftBiomed Terms of Service (the "Terms"). Unless otherwise defined herein, the defined terms have the meanings given to them in the Terms.

Subscription period, changes and termination

Services are provided as follows:
1. "Fixed Term Services" means Services to which you subscribe and which have a predetermined subscription period, as set out in your applicable service agreement (the "Subscription Period");
2. "Monthly Services" means Services to which you subscribe on a continuous basis but which do not have a Subscription Period;
3. The duration of the Agreement
The term of each Agreement begins on the date the Services or Equipment are first brought into service, whichever comes first. At the end of the Fixed-term Service Subscription Period, this Fixed-term Service will automatically become a Monthly Service, and your existing Agreement and Service with SoftBiomed will remain unchanged until changed or discontinued. terminated in accordance with these Terms.

4. Modification of my Services or my Agreement by SoftBiomed
SoftBiomed may make changes to your Services and your Agreement in accordance with the following: We may change any aspect of a Monthly Service and the Agreement, provided that you notify us in writing at least 30 days in advance. We may also change a Term Service and the associated Agreement by notifying you in writing at least 30 days in advance, but we will not change the price, duration, nature or any other essential aspect of this Fixed-Term Service or the Agreement. In either case, we will send you the written notice by message appearing on your invoice, by text message, by letter or by e-mail, and this notice will contain the new modality or provision, the modality or modified provision, the old version of this term or provision (if any), the date on which the amendment will come into effect and a statement of your rights. If the change to a Monthly Service or a Term Service results in an increase in your obligations or a reduction of our obligations and you do not accept this change, your remedy is to terminate the applicable Services or Agreement without charge early termination (as defined below) by sending us a notice of termination in writing, by telephone or email, at the following address, no later than 30 days after the effective date of the change.
Soft Biomed Ltd.
108-1300, Place du Technoparc
Trois-Rivières, Quebec
G9A 0A9
Tel: 1.800-968-1335

5. Modification of my Services on request
You may change your Services at any time by contacting us in any of the following ways, in writing, by telephone, by email at the contact information mentioned in paragraph 4. However, you may have to pay an administration fee. You may also have to pay a fee to change a Service if such charges are set out in your Agreement applicable to this Service. Please note that if you wish to change a Service, you will only be able to replace it with a Service that is available at that time. Please also note that any Service canceled at your request may no longer be available, or may no longer be available at the rate you are currently paying.
6. Termination of my subscription
Unless it is for reasons of malfunction of the application or service failure on the part of SoftBiomed, you can cancel your subscription at any time, for any other reason, by contacting us with one or the other. other ways, in writing, by phone, by email at the coordinates mentioned in paragraph 4. However, the terms and conditions vary depending on the category of service (See: Categories of Services below) to which you subscribe. Thus, to terminate a contract, SoftBiomed must be notified within the time prescribed in your contract (Your category of services - see below).

Categories of services
The Beneficiary Plan ($ 47 / month)
Intended for a "beneficiary"; in this case, a person supported by a network of contacts
Termination: 90 days following your request
The Control Plan ($ 20 / month)
For the agent (the administrator of the beneficiary's account)
Termination: 90 days following your request

Note that the two plans above constitute an essential couple and therefore their combined cost is $ 67 / month.
The Experience Plan ($ 14 / month)
For people who wish to support the beneficiary, but who are not agents
Termination: 30 days following your request
The Discovery Plan - Unlimited Visiophonie ($ 5 / month)or Limited to 30min / month (Free)
Aimed at other people who want to be part of the network of the supported person (the beneficiary), but who are not part of the people who support it and who do not need the advanced functions of ADel. Note that the free plan may contain advertising.

Terms of use
Use of ADel
Note that, although it may look like it, the ADel Electronic Home Assistant is not equivalent to what is called a "social network" in the sense that ADel was developed specifically to allow people who are losing autonomy or limited autonomy to remain autonomous through virtual assistance and a network of contacts. In fact, the network of a person whose autonomy has a certain deficiency is often limited to members of his close family, to some friends or relatives (uncle, aunt, cousin, etc.) and potentially to a few resource persons (ex : CLSC, Pharmacy, etc.). This is the way to think before you build your network (or the network of the person you want to support). We should not think that using ADel as we do for social networks, would be beneficial for everyone.
Terms of use

CAUTION: ADel is a backup telecommunication system. It does not replace the phone and especially not 911, it only adds to personal safety by offering an emergency button (an icon on the screen), to warn a loved one by texting if necessary. ADel is coupled via Bluetooth to a bracelet fitted with a panic button and fall detector; however, there are too many specific elements in each home to ensure the perfect integrity of the bracelet at all times. Also, the application depends on the Internet, an Internet failure automatically involves a communication failure. Make sure to activate the bracelet (See: Context help - 4. Connect my bracelet) and check regularly that each element of the system is working properly for optimal use. SoftBiomed is not responsible for any incidents that may occur in the event of a system failure.
These terms and conditions are intended to define the terms and conditions under which Soft Biomed Ltd. makes available its mobile application and services available to the benefit of the user. By using ADEL's mobile application, the user accepts without reservation these terms and conditions of use.

Article 1 - Description of the application
The mobile application aims to assist people with loss of autonomy or with functional or cognitive limitations. It can be used alone or in association with specific products linked by Internet, by Wifi communication, Bluetooth, etc. (eg Internet of things) as long as they are certified by SoftBiomed.
The mobile application has four types of profiles with specific features and functions. They are defined in the following table:

Subscription plans

Article 2 - Liability of the publisher
SoftBiomed is fully responsible for the contractual obligation with its customer or the user of the application. Thus, if the latter does not work in correlation with the product description, SoftBiomed bears the contractual responsibility for such a case. However, if the bad execution of the application results from a case of force majeure, the unpredictable fact of a third party to the contract or the bad execution of the application by the customer himself, SoftBiomed can, subject proof, to exonerate himself from his responsibility.